Bebest  Return Policy

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on bbestmart.com.
2. Return will be processed only if: 
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
4. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 
6. Products may be eligible for replacement only if the same has the exact same item in stock. 
7. If the replacement request is placed and the does not have the exact same product in stock, a refund would be issued to you. 
8. To know about the Return window for BEBEST Business orders, please visit Return window
9.  In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, BEBEST reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Clothing and Accessories

Returns and Replacements – FAQ

Frequently asked questions about returns and replacements

You may request returns for most items you buy from the sellers listed on Bbestmart.com. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the Bbestmart.com Returns policy. to know which categories are “non-returnable” and the specific return windows for categories eligible for return.

Items are returnable if you’ve received them in a condition that is –

• Physically damaged
• Has missing parts or accessories
• Defective
• Different from its description on the product detail page on Bbestmart.com
• You no longer want the item (return applicable only for eligible items)

 How to return items?

1. Go to Your Orders. (ensure you have signed in before)
2. Choose an item that you want to return or replace.
3. Select a reason from menu and continue.

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so –

1. Go to Your Orders.
2. Choose an item that you want to return or replace.
3. Select Contact seller. You will be directed to the Seller Messaging Assistant.
4. Select the appropriate option and start the conversation.

Go to Your Orders to initiate a return.

Note: The above process is applicable only if the product is returnable and the return window is still active.

If you need to contact the seller, this must be done in line with our return policy mentioned in Bbestmart.com Returns Policy. If a seller fails to address your query in three business days, the BEBEST A-to-z Guarantee is available to you.

What are the return guidelines?

Following are the return guidelines:

1. Your address and the item that you wish to return must be eligible for return.
2. If the return is not eligible for Pickup, a Self-Return option will be given. For more details, please see our Return Pick up and Self Ship Guidelines.
3. Once the return is received, you will, in accordance with BBESTMART.COM RETUN POLICY be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or BEBEST account

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or BEBEST account

Where can I view status of return?

1.       Locate the item from Your Orders

2.       Select Return/Refund status

Can my order be replaced?

Only Fulfilled by BEBEST items, Prime eligible items and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.

I want the replacement to a different address.

If you’d like to get the replacement item to a different address, we recommend that you return the item for a refund and place a new order to the updated address.

For information about replacement policy, see Bbestmart.com Replacement Policy.

Return Pick up and Self Ship Guidelines

Guidelines on how to return an BEBEST item using Pick up or Self Ship options and which items are eligible for return.

To check the status of your returns, go to Your Orders.

Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions. In case pick-up is not available, Self-Ship option will be automatically selected. A refund will be issued to your original payment method, in accordance with Bbestmart.com refund policy, once we receive the item(s) or the seller notifies us of receipt of return, as the case may be.

Return Pick-up

To ensure successful return pick-up, return the item in original condition with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein.

Note:

• Pickup of a return will be attempted by agents between 7AM to 10PM on the scheduled date.
• Products can only be returned within their return window.
• Certain couriers might require a return label which can be generated in the RETURN CENTER A return will not be processed if the pickup is cancelled owing to missing or damaged (caused while in your possession) item or its accessories.
• BEBEST cannot reschedule pick up for a Third-party seller. However, the third-party seller usually will fulfil the return pick-up within the 10 days window.
• Return cannot be picked from a new pickup address different from the city to which the product was delivered.
• If you have received a damaged, defective or wrong product, refer to INFO@BBESTMART.COM for further guidance.

Return pick-up issues

A return pick-up can fail due to various reasons such as customer not available, verification failed or return pick up cancellation. Below are some steps you can follow in case of a pickup return failure.

• In case you were not available during the pick-up slot, three reschedule attempts will be made, after calling and confirming. After 3 failed attempts, pick up will be cancelled. You can create a new return request once the existing one is cancelled.
• Delivery associate will check the product during pick up. If the verification fails, where the product is not in original state, the delivery associate may cancel the pickup.
• The pickup can also be automatically cancelled due to no pickup attempted or the pickup slot being changed. In such scenario, please create a new return request.

In such cases, where you can confirm your availability and product’s original state, you can re-initiate the fresh return:

1. Go to my orders page
2. Scroll to select the item that you have scheduled for return.
3. If the return request was approved, click View Return/Refund Status.
4. Click Cancel return. This can be used to reschedule your pickup, make changes to your return or if you no longer wish to return the product. You can start a new return after the current request is cancelled. Note: If you have already shipped your return item, we will not be able to cancel your return.
5. Click Cancel Return.
6. On the following page, click Cancel Return.
7. Once the active return request is cancelled, you can create a new pick-up request in Returns Centre. To schedule a return, visit this help page.

Self-Ship

You can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.

• A copy of invoice highlighting the items being returned (place it inside the return package);
• Declaration of item details, value and return reason (paste on the return package); and
• A return label with BEBEST tracking barcode (paste on the return package).

Note:

1. If you do not have a printer, you can also hand-write the declaration and return address (generated in the Returns Centre) and use the original invoice or a copy, highlighting the items being returned.

2. Return shipping charges will be refunded in accordance with Bbestmart.com refund policy.

Refund Timelines:

The refund time period for different modes of payments is provided below.

*BEBEST Pay balance is a sum of all balances associated with BEBEST cash wallet  in your Bbestmart.com account. BEBEST cash wallet are and are subject to the BEBEST cash wallet Terms and Conditions.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: The refund would be made to the original payment method/instrument used to make the initial purchase.

For Fulfilled by BEBEST orders:

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.

2. In any case where a refund is required, the seller(s) need to authorise that refund. Bbestmart.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or BEBEST account (as BEBEST cash wallet).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your BEBEST account should match with the name of the bank account holder.

Shipping Cost Refunds

1.  For Fulfilled by BEBEST and Prime Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques. 

Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted. 

2. If you’re returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

Note: The seller will not refund the shipping cost incurred in case of remorse returns.